FAQ

1. What types of sneakers do you sell?

At Raja Footwear, we specialize in selling a variety of trendy sneakers for both men and women. Our sneakers are known for their comfort, lightweight design, and easy-wearing features.

2. How can I contact Raja Footwear?

You can contact us through the following channels:

• Phone: +923187200696
• Email: awaisshakeel628@gmail.com

3. What is your return policy?

We have a 7-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items are non-returnable, such as perishable goods, custom products, and personal care goods. For more details, please refer to our refund policy.

4. How do I start a return?

To start a return, please contact us at awaisshakeel628@gmail.com or call us at +923187200696. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

5. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.

6. Do you offer exchanges?

Yes, we do offer exchanges. The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

9. Can I return sale items or gift cards?

No, unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy

Our refund policy allows for returns within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Certain items are non-returnable, such as perishable goods, custom products, and personal care goods. For more details, please contact us at awaisshakeel628@gmail.com or call us at +923187200696.